For Arabic
Effective Date: 1st of September, 2024
Our privacy notice is part of our approach to transparency and protection of your personal information.
This Privacy Policy describes how «Ƶ collects, uses, and shares your Personal Information when you use our products, visit our websites and apps, and interact with us offline controlled by «Ƶ (collectively, the “Services”). It also tells you about the rights and choices you may have with respect to your personal information.
«Ƶ and/or its local affiliates (in UAE, «Ƶ Laboratories GmbH) (“«Ƶ”) is the “Controller” for the processing of your personal data for the purposes mentioned below.
«Ƶ may offer certain products, programs or services that have unique or additional terms, privacy notices and/or consent forms that explain how «Ƶ processes information. For details on any product-specific features, notices or terms, please review the terms for those products and services.
How does «Ƶ define Personal Information?
“Personal Information” means information that identifies or relates to you as an individual or could be used to identify you and which is submitted to and/or collected and used by «Ƶ via its website. Personal Information includes “personal data” as that term is defined in applicable United Arab of Emirates data protection laws. Personal Information also includes “Sensitive Personal Information” as defined below, except where otherwise noted. Personal Information may not include information that has been made anonymous, which means information that no longer identifies you individually or can be related to you as an individual, or has been de-identified, or aggregated. Examples of Personal Information include, but are not limited to, your name, email address, mailing address, phone number, date of birth, gender, online identifier or other identification number, image, voice, geographic location, or any data referring to a person’s psychological, economic, cultural or social identity.
"Sensitive Personal Information” means Personal Information that is considered sensitive under the United Arab of Emirates data protection law, and can include but is not limited to, genetic data, racial and ethnic origin, data related to one’s sex or private life, political opinions, religious, philosophical or ideological convictions, data relating to one’s criminal convictions or criminal behaviour, and biometric data.
How does «Ƶ collect Personal Information?
«Ƶ collects Personal Information online and offline in a few different ways:
If you choose to submit any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
From time to time, we may use or augment the Personal Information we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online. To protect your privacy, you should not provide «Ƶ with any information that is not specifically requested.
You may also give us permission to access certain personal information maintained by other service providers. For example, you may link your social media or Google account to «Ƶ, which allows us to obtain information from those accounts (such as your friends or contacts). The information we obtain from these services often depends on your settings or the applicable provider’s privacy policies, so please check those policies before granting «Ƶ access. You agree that we are not responsible for any acts or omissions by these social media service providers.
What Personal Information does «Ƶ collect, and how do we use it and share it?
This table offers an overview of what personal information does «Ƶ collect, and how do we use it and share it. This is not an exhaustive list and only some parts would apply depending on the type of user, the case, and the processed information. «Ƶ may offer certain products, programs or services that have unique or additional terms, privacy notices and/or consent forms that explain how «Ƶ processes information. For details on any product-specific features, notices or terms, please review the terms for those products and services.
Purpose for collection/use | Categories of Personal Information | Lawful Basis | Third parties (data processors) with whom Personal Information may be shared as applicable |
Provide you with our services, educational information, promotions, and reward programs, customer service and support, process transactions, communicate with you through different digital and non-digital channels (e.g. email, SMS, etc.), conduct research, analytics and data analysis, deliver relevant advertisements, and comply with the law | Identifiers, including name, email address, mailing address, online identifier, IP address, phone number, or other similar identifiers. Visit management data and commercial information, business cards, building access data, observations of the sales representative after a commercial visit to a HCP), Audio, electronic, visual, thermal, olfactory, or similar information, including audio recordings of customer care calls if consent is provided. Customer records, including Personal information, such as name, address, phone number, credit or debit card number, other financial information, and medical information. Your interactions with «Ƶ, including contents of communications with us and contacts through digital channels, your participation in «Ƶ-hosted events, information about the «Ƶ programs, products and activities with which you have engaged, and details about your prescribing of our products and the agreements you have executed with us. Professional or employment-related information, such as your educational and professional history, institutional and government affiliations, information included on a resume or curriculum vitae, education, and work history (such as work experience, education and languages spoken). |
| Analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services and SMS vendors, web hosting and development companies, and fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms. |
Provide you with our Services, conduct research, deliver relevant advertisements, and to prevent fraud | Internet or other electronic network activity information, including IP address, browsing history, search history, and information on your interaction with «Ƶ Services and advertisements. Geolocation data, including location information based on your use of our websites or mobile apps if you choose to provide it. This will only be processed with the consent of the data subject. |
If and to the extent to which «Ƶ requires your consent to perform processing activities which we perform as Controller (see table above under Lawful Basis), by accessing or using «Ƶ’s website, you hereby expressly consent to the collection, storage, use and disclosure of your Personal Information as described in this Privacy Notice. Where «Ƶ relies upon your consent to process your Personal Information, you can withdraw your consent at any time but this may impact your ability to continue to use «Ƶ products or services.
«Ƶ may share your personal information with a third party in connection with the sale or transfer of one of its product lines or divisions so that the buyer can continue to perform the processing of personal data for the purposes above mentioned, where applicable. «Ƶ may be required to disclose your personal information to respond to authorized information requests from government authorities or law enforcement agencies or when otherwise required by law. In certain cases, «Ƶ may also disclose your personal information to legal advisers and auditors, when required and legally permitted.
«Ƶ may also share and provide access to your personal information to vendors with whom «Ƶ contracts to carry out business activities on its behalf (e.g., customer support services, delivery services, online payment services and fraud detection services, cloud, or hosting providers, marketing activities, where applicable, etc.). If «Ƶ provides your personal information to vendors to assist us with our business activities, it is «Ƶ’s practice to require those vendors to keep your personal information confidential and to use your personal information only to perform functions following «Ƶ’s instructions, including its erasure or return upon termination of their services.
How long will «Ƶ keep my personal information?
We will keep your Personal Information in our records for as long as necessary for the purposes described in this Privacy Policy or otherwise authorized by law. This includes providing you with a service you have requested from us or to comply with applicable legal requirements. It also includes keeping your Personal Information for so long as there is any possibility that you or we may wish to bring a legal claim, or where we are required to keep your personal information for legal or regulatory reasons. We may also retain your personal information where such retention is necessary to protect your interests or the interests of another natural person. Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. Where we no longer require your Personal Information for any of the purposes described in this Privacy Policy, your personal information will be deleted from our systems and will no longer be available to us.
If you wish to receive further information regarding our record retention procedures, please contact us using the contact details provided under the “How Can I Contact «Ƶ?” section below.
Does «Ƶ transfer personal information to different jurisdictions?
«Ƶ may transfer your personal information to other jurisdictions different from the country where you are based. These countries may include the United States, where «Ƶ is headquartered, and other countries which may not guarantee the same level of protection of personal data as the one in which you reside.
To safeguard your personal information, we will only make such transfers as necessary to use your personal information as described in this policy and only transfer your personal data as permitted by United Arab of Emirates’s privacy/data protection law.
«Ƶ has also incorporated appropriate safeguards within its contracts with parties (including «Ƶ affiliates) located outside of the UAE with whom it may share your personal data as described within this Privacy Notice (see What Personal Information does «Ƶ collect, and how do we use it and share it?) to ensure that your personal data is processed in line with applicable data protection laws, including those in force in the UAE from time-to-time.
You can obtain a copy of the appropriate safeguards used for data transfers by contacting «Ƶ as described below.
Which are your Privacy Rights?
The applicable data protection law grants you comprehensive data protection rights to your personal information. Some or all of the following rights might be granted by the laws of your country or region:
Please note that these rights could be rejected or limited according to the applicable data protection regulations or may depend on additional requirements.
How does «Ƶ protect the privacy of children?
«Ƶ does not knowingly collect or use any personal information from children, except if explicitly indicated in the Privacy Notice. We do not knowingly allow children to order our products, communicate with us, or use any of our online services.
If you are a parent and become aware that your child has provided us with information, please contact us at the above email address, and we will work with you to address this issue.
How does «Ƶ keep Personal Information Secure?
It is «Ƶ’s practice to apply appropriate security measures to the processing of personal information, however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. Personal information can be accessed by a restricted number of «Ƶ employees. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. «Ƶ cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to «Ƶ Web Sites, you must weigh both the benefits and the risks.
We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health, where applicable.
We may provide links to websites and other third-party content that are not owned or operated by «Ƶ. You should check the privacy policies of any third-party sites different from this one before submitting personal information.
Personal information can be accessed by a restricted number of «Ƶ employees. We train our employees about the importance of privacy and how to handle and manage personal information appropriately and securely.
How can I contact «Ƶ?
«Ƶ Laboratories GmbH.
Dubai Airport Free Zone (DAFZA)
Building 5W, Block A 8th floor, Office 801 Dubai, UAE
You may direct any queries you have about our processing of your personal information or you may request any of the above rights by contacting emea-dpo@abbott.com
Please indicate the specific right that you want to exercise and for which «Ƶ product, website or business division, as applicable, in the subject line of the e-mail. Whenever possible and applicable, please use the same email address used for the registration to make a request of a personal data right. We will do our best to respond to all reasonable requests in a timely manner.
How Will I Know Whether «Ƶ Has Updated This Policy?
Without prejudice to your rights under applicable law, «Ƶ reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. In certain jurisdictions, registered users will be notified by email of any changes and relevant information will be posted on the «Ƶ Web Site.
If «Ƶ changes its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy.
Please be aware that the website you have requested is intended for the residents of a particular country or region, as noted on that site. As a result, the site may contain information on pharmaceuticals, medical devices and other products or uses of those products that are not approved in other countries or regions.
The website you have requested also may not be optimized for your specific screen size.
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